GuestIntro vs. Touch Stay

01 — At a glance

The whole comparison in one table

Both products replace printed welcome binders with a mobile-friendly web experience. The difference is scope.

02 — Definitions

What each product actually is

GuestIntro is a focused digital guidebook and AI guest-chat tool. You create a branded welcome page for each property, share it as one link or QR code, and let the built-in AI chatbot answer repetitive questions in 20+ languages. Set up in a couple of minutes; genuinely free for your first property.

Touch Stay is a more mature guidebook platform with a wider feature set. It bundles email and SMS messaging, an upsell widget for selling extras, a review popup, contact collection, and analytics. It integrates directly with most major PMS platforms — a strong fit for operators already living inside Hostaway, Guesty, or Lodgify.

Both claim to cut guest questions dramatically. Touch Stay cites 50% time saved; GuestIntro cites roughly 70% fewer questions and 80% fewer support messages. The headline numbers are similar — what differs is everything around them.

03 — Pricing

Pricing compared

Both tools scale by number of properties, but they start from very different places.

GuestIntro

• Free plan. $0/month forever. 1 property, QR codes, basic customization. No credit card, no expiry.
• Guest Pro. $7.99/month per property. AI concierge chatbot, custom branding, removed badge, downloadable PDF guide.
• Tiered discounts for 2, 3–5, 6–10, 11–15, and 16–20+ portfolios.

Touch Stay

• No free plan. Starts at roughly $8.25/month ($99/year) for one property.
• Two properties: around $150/year.
• Scales by portfolio size, guidebook type (short-term rental, B&B, glamping, campsite), and currency.
• 14-day free trial, credit card required.

For a host with 5 properties, GuestIntro's Guest Pro works out to roughly $40/month — less than half what Touch Stay charges at the same tier.

Verdict: GuestIntro on price.

04 — Features

Features compared

Digital guidebook core

Both cover the essentials: WiFi, house rules, check-in, appliance guides, local recommendations, QR access, mobile-first design, real-time updates. If your only need is a clean digital welcome book, either tool will do the job.

AI guest chat

Both include an AI chatbot trained on your property information. GuestIntro's supports 20+ languages with automatic detection and has no message limits. Touch Stay's has been in market longer and has more public testimonials.

Multilingual support

GuestIntro: 9 interface languages, 20+ for AI chat with automatic guest detection. Touch Stay: 5 interface languages (English, German, Spanish, French, Italian). If your guests come from Asia, South America, or Northern Europe, this is a meaningful difference.

Messaging, upsells, and extras

Touch Stay bundles email and SMS messaging, an upsell widget, a 5-star review popup, contact collection, and an analytics dashboard. GuestIntro keeps its scope tighter and leans on Airbnb's existing messaging and review flows. Edge: Touch Stay.

PMS integrations

Touch Stay integrates with Hostaway, Guesty, Lodgify, OwnerRez, Escapia, Smily, Supercontrol, Streamline, Avantio, and Airbnb. GuestIntro integrates with TripAdvisor for local recommendations but doesn't currently sync to PMS platforms the same way. Edge: Touch Stay, if you're on a PMS.

05 — Strengths

Where each one wins

06 — Recommendation

Who should pick which

Pick GuestIntro if you

• Have 1–5 properties and want to start free.
• Host international guests in multiple languages.
• Want to be live in minutes, not an afternoon.
• Don't need built-in messaging or upsells.
• Want a predictable, low per-property price.

Pick Touch Stay if you

• Manage 10+ properties or run a property management company.
• Are on a PMS like Hostaway, Guesty, or Lodgify.
• Want email, SMS, and upsells in the same tool.
• Are willing to pay more for breadth and maturity.

Pick both, briefly, if you want to try them head-to-head. Start GuestIntro's free plan and Touch Stay's 14-day trial in the same week, load one property into each, and see which one your guests engage with. Fastest way to make an informed call.

Also weighing Hostfully? Read our GuestIntro vs. Hostfully comparison — same price, very different AI strategies.

07 — Migration

Switching from Touch Stay to GuestIntro

1. Content transfer is manual but fast. Most users are set up in under 15 minutes even when porting from another tool.
2. You'll lose built-in SMS/email messaging, the upsell widget, and PMS auto-sync. Make sure alternatives are in place — Airbnb's own messaging often covers it for solo hosts.
3. You'll gain a free baseline plan, broader language support, and simpler pricing.
4. You'll keep your domain/QR codes by generating new ones in GuestIntro and updating Airbnb listings with the new link.

08 — FAQ

Frequently asked questions

Is GuestIntro really free?

Yes. The free plan covers one property indefinitely, with no credit card, no trial countdown, and no hidden fees. You only pay if you add more properties or want Pro features like the AI chatbot and custom branding.

Does Touch Stay have a free plan?

No. Touch Stay offers a 14-day free trial that requires a credit card. After the trial, plans start around $8.25/month for one property.

Can I use both tools at the same time?

Technically yes — nothing stops you from running both in parallel during a trial period — but long-term you'll want to pick one to avoid splitting your guest experience.

Which has the better AI chatbot?

Both chatbots answer the same core categories of guest questions. GuestIntro's AI supports more languages (20+ vs. Touch Stay's 5 interface languages) and has no message limits. Touch Stay's chatbot has been in market longer and has a broader public track record.

Is Touch Stay worth the extra cost?

It depends on your portfolio. For 1–5 properties with no PMS, probably not — GuestIntro covers the same guidebook territory for less. For 10+ properties already on Hostaway or Guesty, Touch Stay's integrations and upsell features can pay for themselves.

What happens to my existing Airbnb listings?

Both tools generate a shareable link and QR code you add to your Airbnb welcome message, check-in instructions, and property description. Your listing itself isn't affected.

Do either work for hotels or B&Bs?

Yes, both. Touch Stay has specific pricing tiers for B&Bs, glamping sites, and campsites. GuestIntro works across property types and has demo properties for Oceanview Villa, Grand Plaza Hotel, and Cozy Corner B&B on its site.