Privacy Policy
Last updated: 4/16/2026
1. Introduction
GuestIntro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this privacy policy carefully.
2. Information We Collect
2.1 Personal Information
• Account information (name, email address, password)
• Property information (property name, address, description)
• Payment information (processed securely through third-party providers)
• Communication preferences and support interactions
2.2 Usage Information
• Log data (IP address, browser type, pages visited)
• Device information (device type, operating system)
• Usage patterns and feature interactions
• Performance and error data
2.3 Guest Information
• Guest feedback and reviews
• Issue reports and support requests
• Communication logs with property owners
2.4 Guest ID Documents (Optional Feature)
Where a property owner enables the optional ID upload feature, guests may submit identity documents (such as passports or national ID cards) together with their name and email address. GuestIntro processes this data only as a transient relay:
• Uploaded files are written to a temporary location on our EU-hosted servers solely to attach them to an email addressed to the property owner.
• The files are deleted from our servers immediately after the email is sent (and on any upload error).
• We do not retain ID documents in our database, on our CDN, or in any persistent storage.
• Once delivered by email, the property owner becomes the data controller for those documents and is responsible for their lawful storage, retention, and deletion.
• A minimal operational log entry is kept noting that an upload occurred (property, guest name, timestamp) for auditing and troubleshooting; see Section 6 for retention.
3. How We Use Your Information
3.1 Service Provision: To provide, maintain, and improve our services
3.2 Account Management: To manage your account and provide customer support
3.3 Communication: To send important updates, notifications, and marketing communications
3.4 Payment Processing: To process payments and manage subscriptions
3.5 Analytics: To analyze usage patterns and improve our service
3.6 Legal Compliance: To comply with legal obligations and protect our rights
4. Information Sharing and Disclosure
4.1 We Do Not Sell Your Data
We do not sell, trade, or otherwise transfer your personal information to third parties for commercial purposes.
4.2 Limited Sharing
• Service Providers: We may share data with trusted third-party service providers who assist in operating our service
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition, user data may be transferred
• Consent: We may share information with your explicit consent
5. Data Security
5.1 We implement appropriate technical and organizational security measures to protect your data
5.2 We use encryption for data transmission and storage
5.3 We regularly review and update our security practices
5.4 We limit access to personal information to authorized personnel only
5.5 Despite our efforts, no method of transmission over the internet is 100% secure
6. Data Retention
6.1 We retain your personal information for as long as necessary to provide our services
6.2 Account data is retained while your account is active and for a reasonable period after closure
6.3 Some data may be retained longer for legal, regulatory, or business purposes
6.4 You may request deletion of your data, subject to legal and operational requirements
7. Your Rights and Choices
7.1 Access: You can request access to your personal information
7.2 Correction: You can request correction of inaccurate information
7.3 Deletion: You can request deletion of your personal information
7.4 Portability: You can request a copy of your data in a portable format
7.5 Opt-out: You can opt out of marketing communications
7.6 Account Closure: You can close your account at any time
8. Cookies and Tracking Technologies
8.1 We use cookies and similar technologies to enhance your experience
8.2 Essential cookies are necessary for the service to function properly
8.3 Analytics cookies help us understand how you use our service
8.4 You can control cookie settings through your browser preferences
9. Data Hosting and International Transfers
GuestIntro's application servers and database are hosted within the European Union. Personal data you provide is stored on EU-based infrastructure and processed under the EU General Data Protection Regulation (GDPR).
A limited number of sub-processors are used to deliver the service:
• Stripe — payment and subscription processing (billing data only).
• Bunny CDN — delivery and optimisation of property images uploaded by owners (not guest ID documents).
• Resend — transactional email delivery, including ID-document notifications to property owners.
• PostHog — product analytics for authenticated owner dashboards.
Where any sub-processor transfers data outside the EU/EEA, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.
9a. Roles Under GDPR (Controller and Processor)
GuestIntro acts as the data controller for account data belonging to property owners (name, email, billing, usage data).
For data that guests submit through a property page — including ID documents, issue reports, and feedback — GuestIntro acts as a data processor on behalf of the property owner, who is the controller of that data. Guests wishing to exercise GDPR rights in relation to their submitted data should contact the relevant property owner in the first instance; we will assist controllers in responding to such requests.
10. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: info@guestintro.com
Data Protection Officer: bart@guestintro.com