Privacy Policy
Last updated: 4/11/2026
1. Introduction
GuestIntro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this privacy policy carefully.
2. Information We Collect
2.1 Personal Information
• Account information (name, email address, password)
• Property information (property name, address, description)
• Payment information (processed securely through third-party providers)
• Communication preferences and support interactions
2.2 Usage Information
• Log data (IP address, browser type, pages visited)
• Device information (device type, operating system)
• Usage patterns and feature interactions
• Performance and error data
2.3 Guest Information
• Guest feedback and reviews
• Issue reports and support requests
• Document uploads (ID verification, etc.)
• Communication logs with property owners
3. How We Use Your Information
3.1 Service Provision: To provide, maintain, and improve our services
3.2 Account Management: To manage your account and provide customer support
3.3 Communication: To send important updates, notifications, and marketing communications
3.4 Payment Processing: To process payments and manage subscriptions
3.5 Analytics: To analyze usage patterns and improve our service
3.6 Legal Compliance: To comply with legal obligations and protect our rights
4. Information Sharing and Disclosure
4.1 We Do Not Sell Your Data
We do not sell, trade, or otherwise transfer your personal information to third parties for commercial purposes.
4.2 Limited Sharing
• Service Providers: We may share data with trusted third-party service providers who assist in operating our service
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition, user data may be transferred
• Consent: We may share information with your explicit consent
5. Data Security
5.1 We implement appropriate technical and organizational security measures to protect your data
5.2 We use encryption for data transmission and storage
5.3 We regularly review and update our security practices
5.4 We limit access to personal information to authorized personnel only
5.5 Despite our efforts, no method of transmission over the internet is 100% secure
6. Data Retention
6.1 We retain your personal information for as long as necessary to provide our services
6.2 Account data is retained while your account is active and for a reasonable period after closure
6.3 Some data may be retained longer for legal, regulatory, or business purposes
6.4 You may request deletion of your data, subject to legal and operational requirements
7. Your Rights and Choices
7.1 Access: You can request access to your personal information
7.2 Correction: You can request correction of inaccurate information
7.3 Deletion: You can request deletion of your personal information
7.4 Portability: You can request a copy of your data in a portable format
7.5 Opt-out: You can opt out of marketing communications
7.6 Account Closure: You can close your account at any time
8. Cookies and Tracking Technologies
8.1 We use cookies and similar technologies to enhance your experience
8.2 Essential cookies are necessary for the service to function properly
8.3 Analytics cookies help us understand how you use our service
8.4 You can control cookie settings through your browser preferences
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
10. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@guestintro.com
Address: [Your Business Address]
Data Protection Officer: dpo@guestintro.com