The digital guest manual
A welcome book your
guests actually read.
Replace PDFs and paper binders with a beautiful, mobile-first digital guide that your guests open on arrival, return to mid-stay, and remember after check-out.
01 — Overview
What is an Airbnb house manual?
A digital guest manual replaces the binder of printed instructions with one mobile-friendly page that lives at a single link.
It's the comprehensive guide that gives your guests every piece of information they need during their stay — WiFi, check-in, appliances, house rules, local recommendations, emergency contacts. GuestIntro builds it for you, hosts it on a clean URL, and lets you update it anytime.
02 — Features
Everything a guest manual needs
Professional features that make hosting easier and guests happier.
01
Mobile-friendly by default
Guests access everything from their phone. No PDF downloads, no printed binders, no friction.
02
One link, instantly shareable
Send a single URL and your guests get every detail. Update anytime — changes appear instantly.
03
Customisable templates
Start from a proven template, then add your branding, colours, and property details.
04
Multilingual
Automatic translation into 20+ languages so international guests read in their own.
05
AI-powered chat
Your guests get instant answers around the clock from an assistant trained on your property.
06
Real-time updates
Change WiFi password or house rules once and every guest sees the new information.
03 — Process
Three steps. About fifteen minutes.
- Choose a template. Start from a proven template designed for vacation rentals and customise it to match your property and brand.
- Add your information. Fill in WiFi details, house rules, check-in instructions, and local recommendations. Most hosts finish in 15 minutes.
- Share with guests. You get a unique link and QR code. Send it before check-in and guests access everything from their phone.
04 — Anatomy
What to include
A complete Airbnb house manual covers eight essential areas. Skip any of them and you'll spend the rest of the stay answering messages.
- WiFi information. Network name, password, and basic troubleshooting.
- Check-in and check-out. Arrival instructions, key locations, departure procedure.
- House rules. Quiet hours, smoking policy, pets, maximum occupancy.
- Appliances and amenities. How to use the TV, thermostat, coffee maker, washer, dryer.
- Emergency contacts. Your number, local emergency services, the nearest hospital.
- Parking. Where to park, permits, street-cleaning schedules.
- Local recommendations. Restaurants, attractions, grocery stores, public transport.
- Trash and recycling. Collection days, bin locations, sorting rules.
The ROI of a professional guest manual
Hosts who implement comprehensive digital guest manuals report 60–80% reductions in repetitive guest questions, improved reviews mentioning clear communication, fewer maintenance issues from guests not knowing how to use appliances, and increased rebooking rates from guests who felt well-informed. The time saved typically pays for the service within the first month.
Comparing GuestIntro to other tools
Weighing your options? Read our honest side-by-side breakdowns — GuestIntro vs. Touch Stay and GuestIntro vs. Hostfully — covering pricing, AI features, languages, and which one fits your business best.
05 — Voices
What hosts say
"We went from a 20-page PDF no one read to a beautiful digital guide they actually use. Questions dropped by 80%."
Sarah Martinez — Airbnb Superhost · 3 properties
"Creating our guest manual took 15 minutes instead of hours. The AI chat is a game-changer — guests get instant answers even when I'm asleep."
James Chen — Vacation rental manager
"My guests love the interactive map with local recommendations. I've received more 5-star reviews mentioning our 'helpful guide' since switching."
Emily Thompson — Boutique hotel owner
06 — FAQ
Frequently asked questions
- What should I include in an Airbnb house manual?
- A complete Airbnb house manual should include: WiFi information, check-in and check-out instructions, house rules, appliance guides, emergency contacts, parking details, local recommendations, and contact information. GuestIntro provides templates with all these sections pre-built.
- How is a digital guest manual better than a PDF?
- Digital guest manuals are mobile-friendly, can be updated instantly, work on any device without downloads, support translations, include interactive maps, and integrate AI chat for instant guest questions. PDFs require downloading, are hard to update, and don't work well on mobile.
- How long does it take to create a guest manual with GuestIntro?
- Most hosts create their first digital guest manual in 15–30 minutes using our templates. Fill in your property information, customise the design, share the link. No design skills required.
- Can I update my guest manual after sharing it?
- Yes — that's one of the biggest advantages. Any change you make appears instantly to all guests. No need to resend links or reprint anything.
- Do my guests need to download an app?
- No. Guests click your link and access everything through their browser. Works on any phone, tablet, or computer with nothing to install.
- Can I use my own branding and colours?
- Yes. Customise colours, fonts, upload your logo, and match your property's branding perfectly.
- Is there a free trial?
- Yes. Create your first digital guest manual for free and try every feature. No credit card required.
- What languages are supported?
- Automatic translation into 20+ languages including Spanish, French, German, Italian, Portuguese, Chinese, and Japanese. Guests switch language with one click.
— Ready when you are.