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Airbnb welcome book template
A complete welcome book, written in the order guests actually need it: getting in first, the house second, the neighbourhood third and leaving last. Fill in the brackets, delete what doesn't apply, and you're done.
The template
Welcome book template
Airbnb welcome book template
Welcome
Welcome to [Property name]! We're [Host names], and we're really glad you chose to stay with us.
This book has everything you need for your stay. If anything is missing or something isn't working, message us on [Airbnb / WhatsApp / phone] and we'll sort it out.
Getting in
Address: [Full address, including flat or unit number]
Check-in: from [3:00 pm]
Parking: [Where to park, permit details, or nearest car park]
Entry: [Key box location and code / smart lock code / where to collect keys]
WiFi
Network: [Network name]
Password: [Password]
The router is [location]. If the connection drops, unplug it for 30 seconds and plug it back in.
Around the house
Heating and air conditioning: [How to use the thermostat or remote]
Hot water: [Any timer or boiler instructions]
Kitchen: [Hob, oven, dishwasher and coffee machine notes]
TV: [Remote, inputs and streaming apps]
Washing machine: [Location and which program to use]
Bins and recycling: [Which bin is which, and collection day]
House rules
Maximum guests: [Number]. No parties or events.
Quiet hours: [10:00 pm to 8:00 am]. Please keep noise down on the balcony and in shared areas.
Smoking: [Not allowed anywhere inside / allowed on the terrace only]
Pets: [Not allowed / allowed with prior approval]
Safety
Emergency number: [112 / 911 / 999]
Fire extinguisher: [Location]. First aid kit: [Location].
Water shut-off valve: [Location]. Fuse box: [Location].
Nearest hospital: [Name, address, distance]
Our local favourites
Coffee: [Café name], [what to order]
Dinner: [Restaurant name], [why you like it]
Groceries: [Supermarket name and opening hours]
Things to do: [Two or three places you'd send a friend]
Getting around
[Nearest bus, tram or train stop and how to buy tickets]
Taxis: [Local taxi number or app]
Checking out
Checkout is by [11:00 am].
Before you go: [load the dishwasher / strip the beds / take out the bins].
Leave the keys [in the key box / on the kitchen table] and close the door behind you.
Thank you
Thank you for looking after our home. We hope you had a great stay, and we'd love to host you again. [Host names]
Highlighted text in [brackets] is yours to replace. Free to use and adapt, no attribution needed.
Tips
Making it work for your guests
Put getting in first
The first thing a guest opens the book for is the door code or the WiFi password. Keep both on the first page, never behind the welcome note.
Write rules as reasons
"Quiet hours from 10 pm because the walls are thin and our neighbours have young children" gets followed. A bare list of don'ts gets skimmed.
Send it before arrival
A printed book only helps once guests are inside. Sharing the same content as a link a few days before check-in answers the parking and key questions before they're asked.
Make it digital
Send it before guests arrive, in their language.
Paste this template into a free GuestIntro guest manual. Guests open it from a link or QR code, read it in any of ten languages, and you update it in seconds when a code changes.
Create a free guest manual →Questions
Common questions
- What should be in an Airbnb welcome book?
- At minimum: how to get in, the WiFi details, how the heating, kitchen and appliances work, house rules, emergency information, local recommendations and checkout instructions. Put them in the order guests need them, starting with arrival.
- Should my welcome book be printed or digital?
- Both work, and many hosts do both. A printed copy is easy to find in the home. A digital version can be sent before arrival, updated in seconds when a code changes, and translated automatically for international guests.
- How long should a welcome book be?
- As short as it can be while still answering the questions you get asked most. For most homes that's four to eight pages. If guests keep messaging you about something, it belongs in the book.
More templates
Templates that go with this one
- House manual
How everything in the home works: appliances, heating, hot water, bins and the things guests always get stuck on.
- House rules
Clear, fair rules with the reason attached, covering guests, noise, smoking, pets, parties and checkout.
- Checkout instructions
A short, polite checkout list: time, keys, the few tasks you actually need, and what guests can skip.
All templates are on the free host templates page.