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Vacation rental emergency information sheet
Nobody reads an emergency sheet until they need it, and then they need it fast. One page, large type, no scrolling: the numbers, the locations of shut-offs, and what to do first.
The template
Emergency info sheet template
Vacation rental emergency information sheet
Emergency services
Emergency number: [112 / 911 / 999]
This address: [Full address, including flat number, so you can read it out]
Nearest hospital with emergency department: [Name, address, approx. drive time]
Nearest pharmacy: [Name, address, opening hours / out-of-hours pharmacy]
Your hosts
[Name]: [phone], available [24/7 / hours]
Local backup contact: [Name, phone], [can be here in about 15 minutes]
Where things are
Fire extinguisher: [location]. Fire blanket: [location].
First aid kit: [location]
Smoke and carbon monoxide alarms: [locations]
Water shut-off (stopcock): [location]. Turn clockwise to close.
Fuse box: [location]. Gas shut-off: [location, if applicable].
If there's a fire
Get everyone out, close doors behind you, and call [emergency number]. Don't stop to collect belongings.
Exit route: [front door / fire escape at the end of the corridor]. Meeting point: [location outside].
Water leak
Turn off the water at the stopcock ([location]), then message us. Move valuables away from the water if it's safe.
Power cut
Check the fuse box ([location]) and flip any switch that's down back up. If the whole street is dark, it's a local outage; message us and we'll check the expected fix time.
If you smell gas
Don't use switches or flames. Open windows, leave the property, and call [gas emergency number] from outside.
Highlighted text in [brackets] is yours to replace. Free to use and adapt, no attribution needed.
Tips
Making it work for your guests
Write the address in full
In an emergency, guests need to read the exact address to the operator, including flat number and building name. Don't assume they'll know it.
Name real locations
"Under the sink, behind the bin" is useful. "In the kitchen" isn't. Check every location by actually looking for it.
Translate it
An emergency is the worst moment to read a second language. A digital version that guests can read in their own language is worth having alongside the printed sheet.
Make it digital
Send it before guests arrive, in their language.
Paste this template into a free GuestIntro guest manual. Guests open it from a link or QR code, read it in any of ten languages, and you update it in seconds when a code changes.
Create a free guest manual →Questions
Common questions
- What should a vacation rental emergency sheet include?
- The local emergency number, the full property address, nearest hospital and pharmacy, host and backup contacts, and the locations of the fire extinguisher, first aid kit, alarms, water and gas shut-offs and fuse box, plus short instructions for fire, leaks, gas and power cuts.
- Where should I put the emergency information?
- Somewhere visible and permanent, such as inside a kitchen cupboard door or by the main entrance, and also in your digital guest manual so guests have it on their phones.
- Is an emergency information sheet required?
- Requirements vary by country and city, and some local short-term rental rules do require posted emergency and fire safety information. Check your local regulations; the sheet is good practice either way.
More templates
Templates that go with this one
- House manual
How everything in the home works: appliances, heating, hot water, bins and the things guests always get stuck on.
- Welcome book
The full guest-facing book: arrival, the home, rules, local tips and checkout, in the order guests need them.
- House rules
Clear, fair rules with the reason attached, covering guests, noise, smoking, pets, parties and checkout.
All templates are on the free host templates page.