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Airbnb welcome letter template
A welcome letter is the one page guests read for certain, because it's the first thing they see on the table. Keep it personal, keep it to one page, and point them to everything else.
The template
Welcome letter template
Airbnb welcome letter template
Dear [Guest name],
Welcome to [Property name]! We're so glad you're here.
We hope you'll feel completely at home. A few things you'll want straight away:
The essentials
WiFi: [Network] / [Password]
Heating: [one-line instruction]
Coffee and tea are in [cupboard], and there's [a small welcome treat] in the fridge for you.
Everything else
Our full guide to the home and the neighbourhood is [in the blue folder on the shelf / at this link: ____].
Our favourite dinner nearby is [restaurant], [two-minute walk]. Tell them we sent you.
Reaching us
If you need anything at all, message us on [Airbnb / WhatsApp] or call [number]. We usually reply within [an hour].
Enjoy your stay,
[Host names]
Highlighted text in [brackets] is yours to replace. Free to use and adapt, no attribution needed.
Tips
Making it work for your guests
Use their name
A handwritten guest name at the top costs ten seconds and turns a form letter into a welcome.
Only three essentials
WiFi, heating and coffee cover the first hour for most guests. Everything else belongs in the welcome book.
Make it match your voice
Rewrite the template in the way you'd actually say it. Guests can tell the difference between a template and a host.
Make it digital
Send it before guests arrive, in their language.
Paste this template into a free GuestIntro guest manual. Guests open it from a link or QR code, read it in any of ten languages, and you update it in seconds when a code changes.
Create a free guest manual →Questions
Common questions
- What should an Airbnb welcome letter say?
- A warm welcome using the guest's name, the two or three things they need immediately (usually WiFi and heating), where to find the full house guide, one personal recommendation, and how to contact you.
- Is a welcome letter different from a welcome book?
- Yes. The letter is a short personal note, usually one page. The welcome book is the full reference guide to the home and area. The letter should point guests to the book.
- Should I handwrite the welcome letter?
- Handwriting the guest's name and signing it yourself makes a noticeable difference. The rest can be printed so it stays tidy and easy to update.
More templates
Templates that go with this one
- Welcome book
The full guest-facing book: arrival, the home, rules, local tips and checkout, in the order guests need them.
- WiFi sign
A printable WiFi card with network name, password and a scan-to-connect QR code, plus troubleshooting.
- Check-in instructions
Step-by-step arrival instructions for self check-in, keys and parking, with a backup plan for when a code fails.
All templates are on the free host templates page.